My Spokane 311 is the new centralized customer service department for the City of Spokane. My Spokane 311 customer service representatives can be reached by phone, on the internet or in person to help with your solid waste services. If they are unable to answer your question, they know the right person to contact who does. Representatives can be reached by calling 311, Monday-Friday 7 a.m. to 6 p.m. If you are outside the city limits, dial 755.CITY (2489). Representatives can also be reached online at MySpokane311.org or by email at [email protected]. You can visit a My Spokane 311 representative in person at City Hall every Monday-Friday 8 a.m. to 5 p.m.